Before Contacting Support

Please make sure to consider the following information before contacting VideoRay's Technical Support to report a problem. The following information should available:

  • User name and contact information
  • Name of the owner if not the same as the user
  • System model
  • Serial Number of the affected component(s)
  • Accessories in use
  • Detailed information about the issue:
    • Symptoms
    • Operating conditions that create the symptoms
    • Anything new or unusually about the system or operations

In addition, please review VideoRay's Support website for additional information about:

  • Principles of Customer Interactions
  • Customer Care Philosophy
  • Technical Support Policy
  • Third Party Accessory Support Statement
  • Use of Non-VideoRay Supplied Computers

VideoRay Documentation Only

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VideoRay Training Library , Version: 1.00.00
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