Before Contacting Support

Please make sure to consider the following information before contacting VideoRay's Technical Support to report a problem. The following information should available:

User name and contact information
Name of the owner if not the same as the user
System model
Serial Number of the affected component(s)
Accessories in use
Detailed information about the issue:
- Symptoms
- Operating conditions that create the symptoms
- Anything new or unusually about the system or operations

Once you have collected the recommended information, visit the "How to Get Help" page for contact information.

In addition, please review VideoRay's Support website for additional information about:

Principles of Customer Interactions
Customer Care Philosophy
Technical Support Policy
Third Party Accessory Support Statement
Use of Non-VideoRay Supplied Computers