Tips for Getting to the Root Cause of Problems Quicker
Diagnostics is often as much of an art as it is a science, but there are some practices that can help you solve problems faster. Of course the number one way to avoid user related problems is to read the manual and participate in training.
General
- Use a checklist when setting up and operating systems to avoid making simple mistakes.
- Check and double-check the obvious.
- Don't work from assumptions - verify the facts.
- Understand the way the system is supposed to work to identify the real symptoms.
- Divide and conquer - use each diagnostic test to eliminate at least one issue or component.
- Don't try to change too many variables at once.
- Try to determine if the problem is consistent or intermittent.
- If the problem is intermittent, look for specific conditions that cause or eliminate the problem.
- Use alternate components when available to isolate symptoms to specific components.
- Check with the manufacturer for known problems and updated versions.
- Check the power source.
VideoRay specific questions that may lead to isolating the problem
- Does the problem only happen with the ROV in the water?
- Are there other specific conditions that cause or eliminate the problem. Examples:
- What type of power are you using - land-based, generator, battery with an inverter?
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