Problem Identified

We are glad that you have been able to identify the source of the problem. If you need to order any parts or send any components to VideoRay or a regional Factory Authorized Service Center for service, see the How to Get Help page.

If the problem reoccurs, please make a note of any conditions that seem to be consistent with the problem. Use the procedures and recommended questions in the Tips section to help identify possible causes.

Once you have collected this information, contact VideoRay Customer Care so that we can analyze the situation and continue to improve our products.

Please help us improve our products, documentation and training by letting us know how you got here.
It's easy, just click on the link below and then submit the resulting form.
The information we need will be filled in, but you can add comments if you like.

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Rotating Manipulator
Diagnostic Manual, Version: Version: 1.00.00
Copyright © 2015, VideoRay LLC - The Global Leader in Micro-ROV Technology