How to Get Help

Help for your MSS is available through several channels.

All Hours Self-Service / Crowd-Source Tools

Operator's Manuals and Standard Operating Procedureswww.videoray.com/support/manuals.html
Software Downloadswww.videoray.com/support/downloads.html
Frequently Asked Questionswww.rovfaq.com
ROV User Forumwww.rovinfo.com

Global Support

Emailsupport@videoray.com
Phone+1 610-458-3000 (select option 1)
Skypevideoray.support (by appointment )
Remote Sessionswww.videoray.com/support/remote-support.html (by appointment )

Regional Support

VideoRay Authorized Dealers and Service Centerswww.videoray.com/dealer.html

Training

Operator Trainingwww.videoray.com/learn-more/training.html
Advanced Maintenance Traininghttp://www.videoray.com/learn-more/training/advanced-maintenance-training.html

Operational Strategies and Tactics Support

If you need help understanding how to apply your system to a specific project, contact VideoRay or you local VideoRay dealer. We can provide guidance or help you find a certified consultant.

VideoRay Documentation Only

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MSS Diagnostics and Repair, Version: 1.00.00
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