MSS
Diagnostics and Repair, 1.00.00

Remote Support and Factory Service

  1. Identify yourself and your equipment

  2. Describe the symptoms

  3. Work together to remotely resolve the problem

  4. Receive an RMA

  5. Ship the equipment (with form)

  6. $100 diagnosis (flat fee)

  7. Receive a repair quote

  8. Approve (or decline) the repair quote

  9. Pay for and receive the repaired equipment

Document Path: MSS Diagnostics and Repair > Support Infrastructure > VideoRay Factory Service